Introduction
The purpose of this research article is to evaluate the customers’ satisfaction towards the banking services rendered by the SBI in Kanyakumari District. The author conducted a literature search on banking services of SBI interviewing of its Customer satisfaction is one of the most important factors in business. When it comes to commercial banks, customer satisfaction level differentiates one bank from another, thus measuring customer satisfaction is exceedingly important. (Zopounidis, , ) This is the reason why banks listen to customer requirements and complains Abstract ² Indian Banking sector is one of the formidable and widely spread industry in Indian economy. Over the years due to stable and impro ved performance Indian banking system has retained high customer satisfaction and confidence. The customer satisfaction for the banking sector has got many dimensions and varies from person to
· Likewise, research conducted in the banking sector by Bei and Chiao () recognized a major relationship between the quality of the service and the customer satisfaction degree of customers. Finally, Zhou () stated that the E-Banking service quality related to reliability has a significant effect on the degree of customer satisfaction Sample Report Contents “COMPARATIVE STUDY OF CUSTOMER SATISFACTION INPUBLIC SECTOR AND PRIVATE SECTOR BANKS” 1 EXECUTIVE SUMMARY 1 INTRODUCTION 2 Customer satisfaction 2 LITERATURE REVIEW 3 MEASURING CUSTOMER SATISFACTION IN THE BANKING INDUSTRY 4 Introduction: 4 BANKING The aim of the study is to evaluate the determinants of customer satisfaction on higher service quality in North Cyprus Banking sector. SERVQUAL model is Estimated Reading Time: 7 mins
The purpose of this research article is to evaluate the customers’ satisfaction towards the banking services rendered by the SBI in Kanyakumari District. The author conducted a literature search on banking services of SBI interviewing of its This comparative research was designed to investigate the impact of service quality on customer satisfaction in the Pakistani banking sector. Hypothesis developed for · Total of cutomers of the major banks in North Cyprus have been surveyed. Empirical analysis are carried out by SPSS Empirical results reveal that Cutomer satisfaction in the banking sector depends on good and firm relations, building trust between customers and bank emloyees for the case of North Cyprus
· Likewise, research conducted in the banking sector by Bei and Chiao () recognized a major relationship between the quality of the service and the customer satisfaction degree of customers. Finally, Zhou () stated that the E-Banking service quality related to reliability has a significant effect on the degree of customer satisfaction Customer satisfaction is one of the most important factors in business. When it comes to commercial banks, customer satisfaction level differentiates one bank from another, thus measuring customer satisfaction is exceedingly important. (Zopounidis, , ) This is the reason why banks listen to customer requirements and complains · witnessed b y exploring the literature regarding customer satisfaction in banking industry. This paper is based on extensive literature Author: Munish Kumar
Keywords Private banking, Service quality, Customer satisfaction, Customer loyalty, Structural equation modelling Paper type Research paper 1. Introduction This comparative research was designed to investigate the impact of service quality on customer satisfaction in the Pakistani banking sector. Hypothesis developed for · Total of cutomers of the major banks in North Cyprus have been surveyed. Empirical analysis are carried out by SPSS Empirical results reveal that Cutomer satisfaction in the banking sector depends on good and firm relations, building trust between customers and bank emloyees for the case of North Cyprus
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